Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@thesuperdots.com.
Shipping Returns: Customers are responsible for shipping charges to return products purchased from us, The Super Dots for return purposes. We advise customers to use a respected courier and ship returns using a secure and tracked/recorded service to ensure safe delivery and protection in the event of loss or damage. Customers are responsible for all risk of loss and damage to products being shipped for return, exchange or replacement.
In order to return an item, please contact us at hello@thesuperdots.com confirming the below:
- Your Name
- Address
- Order Number
- Reason For Return
Once we receive your request a member of our customer team will respond to your query and provide you with a solution. We aim to complete all return requests within 14 working days. If you do have any other queries relating to your order that may require replacement or exchange please contact our customer care team using the same method instructed above.
Please Note: Any promotional gifts must also be returned in its original condition to complete a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately we do not offer refunds on opened or used products. The only exception is when items are faulty, as above.
Gift Cards
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please Note: Products exchanged or replaced where the responsibility falls on us The Super Dots - any shipping charges will be covered by us, with no cost to you- our customer.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thesuperdots.com.